Q-flow kiosk expected to cut 42nd Medical Group wait times

  • Published
  • By Tech. Sgt. Amber Shepherd
  • 42nd Medical Group

The 42nd Medical Group pharmacy is re-introducing the “Q-Flow” services kiosk for patients and beneficiaries picking up prescriptions at Maxwell Medical Treatment Facility.

 “Q-Flow is our solution, so patients don’t have to stand in long lines,” said Col. Paul Smith, commander, 42nd Healthcare Operations Squadron. “Beneficiaries can take a ticket and sit down until it is their turn to be called to the window for their prescription. We are trying to improve our customer experience at the medical group and believe this is one step toward achieving that goal.”

Q-Flow creates virtual lines for pharmacy users, providing a better understanding of wait times and prescription availability.

“Once patients use Q-Flow, they can check in by scanning their identification card,” Smith said. “This will ensure we have them in the system and will provide them with a wait time showing how long it will take to get their prescription filled.”

Q-Flow can accommodate called-in prescriptions as well as paper prescriptions from doctors. There’s the capability to send a text message to the patients when there is a prescription problem and when their prescription is ready to be picked up. Patients will be signed up to the texting system when they pick up their prescriptions. 

Once their prescription is activated, people can choose whether to stay and wait for their prescription or keep their ticket and return later in the day. There is also an option for emergency situations.

There will be five Q-Flow kiosks. The kiosks are near the pharmacy, immunizations, medical records and the TRICARE office. The kiosks will become functional soon and hopefully decrease wait times by 30-40 percent. 

The 42nd Medical Group is dedicated to innovation and improving processes to enhance the customer experience.