How do I get an Unofficial Transcript?

If you graduated from a program after May 2022, you can print your unofficial transcript through our student portal. If you have a CAC (Common Access Card) card, you can log into your AU Student Portal and use the Print Documents tile on your student dashboard.

Why does my Parchment order say it is On Hold?

If your Parchment order is currently marked as "On Hold," it indicates that your transcript requires additional processing. This may be due to its presence in our legacy database or the identification of potential discrepancies in dates or course information. Please be assured that this is not an error on the student's part. The "On Hold" status allows us to identify and address any further actions necessary to finalize your transcript.

For further information regarding the specific reason for the hold, we encourage you to review any comments added to your order ticket within the Parchment platform. Alternatively, please do not hesitate to contact the Registrar's Office directly for clarification.

How long does it take to receive my transcript?

To manage the high volume of requests we receive—ranging from transcript processing to certificates and academic record updates—Air University uses a structured approach grounded in mission alignment and urgency. Requests generally fall into the following processing order:

• Graduations and program completions are our top priority, as they ensure students receive earned credentials in a timely manner.
• Applications for commissioning programs, instructor duty, or in-service medical boards are also considered high-priority due to their direct impact on career advancement.
• Requests tied to approved retirement or separation dates, as well as those supporting promotion eligibility, follow.
• All other requests, including transcript requests not connected to the categories above, are processed in the order received.

Our goal is to process your transcript request within 60 days. If your request is waiting longer than that it is under review for incorrect data. Our goal is to process your transcript request within 60 days. If your request takes longer than 60 days, it is likely under review due to incorrect data. Common data errors include missing graduation dates from courses taken outside of Air University that are sent to us from other systems. When such errors are identified, we must manually update and verify the data to ensure accuracy. This additional verification process can cause delays in processing your transcript request.

Why was my friend’s transcript processed faster than mine?

Every request is unique. Differences in record completeness, program type, system entry points, and priority status can all impact processing times. We recognize that this can be frustrating, but please be assured that we follow a structured and equitable system to ensure all requests are handled fairly and accurately.

Should I plan ahead when requesting a transcript?

Yes—we strongly encourage early planning. If you’re applying for a program, promotion, or job that requires a transcript, request it as soon as possible. Planning ahead helps ensure timely delivery and avoids delays during high-volume cycles.

I have a priority transcript request.

We understand that sometimes short notice requests for things such as employment, promotion, or academic needs arise. When you enter your transcript request in the AU Service Desk, please explain the urgency in the comments as specifically as possible so we can identify your need. Our current priority for fulfilling requests is those with upcoming promotions, those needing education verification for employment, and those needing to meet academic deadlines. You may also try calling us at 1-800-262-9140.

My MILPDS records are missing/incorrect.

AU Service Desk, please be as specific as possible about the errors, and we will address them as quickly as possible. If you completed your program outside of Air University, you will need to include your AF475, official transcript, OR degree/certificate, and your PSDM (found on myFSS). The PSDM is needed only if you are requesting in-residence credit.

Can I call the Office of the Office of the Registrar?

The most effective method to communicate with the Office of the Registrar is by email at au.smd.sissuptline@us.af.mil. This is a monitored email box so we can quickly respond to inquiries. You may also try calling us at 1-800-262-9140.

How can I update my personal information in the student records system?

You can update your personal information through the AU Student Portal under My Personal Details. You will need your CAC (Common Access Card) card to access the portal.