How do I get an Unofficial Transcript?

If you graduated from a program after May 2022, you can print your unofficial transcript through our student portal. If you have a CAC (Common Access Card) card, you can log into your AU Student Portal and use the Print Documents tile on your student dashboard.

Why does my Parchment order say it is On Hold?

If your Parchment order is currently marked as "On Hold," it indicates that your transcript requires additional processing. This may be due to its presence in our legacy database or the identification of potential discrepancies in dates or course information. Please be assured that this is not an error on the student's part. The "On Hold" status allows us to identify and address any further actions necessary to finalize your transcript.

For further information regarding the specific reason for the hold, we encourage you to review any comments added to your order ticket within the Parchment platform. Alternatively, please do not hesitate to contact the Registrar's Office directly for clarification.

How long does it take to receive my transcript?

Due to our recent update to a new Student Information System, we have faced a backlog of transcript requests. Our registrar's office is working diligently to process the requests. Our current timeline is as follows:

• 1 Priority 1-2: 30 business days
• 2 Priority 3: 30-60 business days
• 3 Priority 4: 60-75 business days
• 4 Legacy Requests: 90 business days (transcripts with data from 2022 or earlier)

AU will process CCAF transcript/graduation documentation based on the Air University Commander’s priorities:

• Priority 1: DAF personnel eligible for promotion to E-8
• Priority 2: Applying for a specified commissioning program, uniformed instructor duties which require a CCAF degree, and/or an in-service medical program
• Priority 3: Uniformed personnel with an approved retirement or separation date
• Priority 4: All other actions on a first-come, first-served basis

I have a priority transcript request.

We understand that sometimes short notice requests for things such as employment, promotion, or academic needs arise. When you enter your transcript request in the AU Service Desk, please explain the urgency in the comments as specifically as possible so we can identify your need. Our current priority for fulfilling requests is those with upcoming promotions, those needing education verification for employment, and those needing to meet academic deadlines. You may also try calling us at 1-800-262-9140.

My MILPDS records are missing/incorrect.

AU Service Desk, please be as specific as possible about the errors, and we will address them as quickly as possible. If you completed your program outside of Air University, you will need to include your AF475, official transcript, OR degree/certificate, and your PSDM (found on myFSS). The PSDM is needed only if you are requesting in-residence credit.

Can I call the Office of the Office of the Registrar?

The most effective method to communicate with the Office of the Registrar is by email at au.smd.sissuptline@us.af.mil. This is a monitored email box so we can quickly respond to inquiries. You may also try calling us at 1-800-262-9140.           

How can I update my personal information in the student records system?

You can update your personal information through the AU Student Portal under My Personal Details. You will need your CAC (Common Access Card) card to access the portal.