How long does it take to receive my transcript?
Transcript processing timelines vary depending on the type of request and record status. In most cases, you can expect to receive your transcript within 30 to 60 business days.
Requests that exceed 60 business days typically involve additional review—such as incomplete records, legacy archive retrieval, or discrepancies that require resolution. We appreciate your patience as we ensure the accuracy and integrity of your academic record.
How do you prioritize record requests?
To manage the high volume of requests we receive—ranging from transcript processing to certificates and academic record updates—Air University uses a structured approach grounded in mission alignment and urgency.
Requests generally fall into the following processing order:
This framework enables us to remain responsive to mission-critical needs while ensuring fairness and accuracy for all students and requestors.
I believe I have a priority transcript request. What should I do?
If your request is time-sensitive due to graduation, promotion, employment, or academic deadlines, please clearly indicate the urgency in the comments section of your request:
📧 Email: au.registrar.office@us.af.mil
📞 Phone: 1-800-262-9140 (Note: Response time may vary due to call volume)
How do I get an unofficial transcript?
If you graduated after May 2022, you can access and print your unofficial transcript through the AU Student Portal. Use your CAC to log in and select the Print Documents tile on your dashboard.
Why does my Parchment order say it is “On Hold”?
If your Parchment order is marked “On Hold,” it generally means your transcript requires additional processing. This may be due to:
- Legacy data still being migrated into our system
- Discrepancies in course dates or completion information
This is not a student error—it simply means we are reviewing your record to ensure accuracy. Please check the comments in your Parchment ticket or email us for clarification.
Why can’t I get through to someone on the phone?
We understand how frustrating this can be. Call volume across the university is extremely high, especially during peak cycles. Our staff may be assisting others when your call comes in.
📧 Email remains the most reliable contact method: au.registrar.office@us.af.mil
📞 Phone: 1-800-262-9140
Why does it take longer to receive a military transcript compared to civilian institutions?
Air University manages transcripts across multiple schools and military pipelines. These include professional military education (PME), operational training, and specialized programs that follow unique academic timelines. Each transcript undergoes thorough validation, which takes more time than typical civilian processing but ensures the accuracy and completeness of your academic record.
I submitted a transcript request but haven’t heard back. Should I submit again or escalate?
Please do not submit multiple requests or escalate unless absolutely necessary. Duplicate or premature escalations may delay—not accelerate—your processing and impact the queue for others.
If you've submitted a request, rest assured it is being reviewed according to our structured priority process. For status updates, email au.registrar.office@us.af.mil.
I haven’t received a response to my email. What should I do?
If you’ve emailed the Registrar’s Office, your message is logged and in the queue. We respond to every inquiry in the order received. Please avoid sending follow-up emails unless your situation becomes more urgent. If your circumstances change (e.g., an approaching deadline), reply to your original email with updated information. This helps us keep your request on track without disrupting the queue.
I was told something different by someone else. Who should I believe?
We understand that navigating transcript and record processes can be confusing. To ensure you receive accurate and current information, please rely on the Office of the Registrar.
We are the official source for all transcript, record, and verification matters. If you receive conflicting guidance, don’t hesitate to confirm with us at au.registrar.office@us.af.mil.
Can I speak to a supervisor or escalate my issue?
Our registrar team is trained to resolve most requests directly. If your issue remains unresolved or is uniquely complex, we will route it to the appropriate supervisor.
Please include your full name, program, DoD ID, and a brief summary of the issue to help us assist you quickly and accurately.
Why was my friend’s transcript processed faster than mine?
Every request is unique. Differences in record completeness, program type, system entry points, and priority status can all impact processing times.
We recognize that this can be frustrating, but please be assured that we follow a structured and equitable system to ensure all requests are handled fairly and accurately.
Should I plan ahead when requesting a transcript?
Yes—we strongly encourage early planning. If you’re applying for a program, promotion, or job that requires a transcript, request it as soon as possible.
Planning ahead helps ensure timely delivery and avoids delays during high-volume cycles.
What can I do to help ensure my request is processed smoothly?
My MILPDS records are missing or incorrect. What should I do?
Submit a request through the AU Service Desk with specific details. If your program was completed outside of Air University, include:
Can I call the Office of the Registrar?
Yes, but please know call volume is very high and response may be delayed.
📞 Phone: 1-800-262-9140 (Monday-Friday, between 9:00 a.m. and 2:00 p.m. (Central Time))
📧 Email (preferred): au.registrar.office@us.af.mil
How can I update my personal information in the student records system?
Log in to the AU Student Portal using your CAC and select My Personal Details to update your name, contact info, or other personal data.