We understand that obtaining your academic transcript is an important step in your educational journey and professional advancement. Whether you're a current student, veteran, retiree, or prospective student, our team is committed to assisting you with accurate and timely processing.

To better serve you, Air University now uses Parchment for transcript ordering.

Due to the high volume of requests and the complexity of military education records, transcript processing may take 30 to 60 business days. Requests that exceed this timeframe often involve legacy records, incomplete data, or discrepancies that require additional review. To ensure fairness and mission alignment, Air University follows a structured priority system when processing transcripts: dedicated to providing you with accurate and timely assistance.

Priority 1: Graduations and program completions
Priority 2: DAF personnel whose promotion depends on degree completion
Priority 3: Applicants for commissioning, instructor duty, or in-service medical programs
Priority 4: Members with an approved retirement or separation date
Priority 5: All others, processed in the order received

We encourage all students to plan ahead and request transcripts early, especially if you’re applying for a program or job with a firm deadline.

To request your Air University transcript:

1. Visit Parchment Transcript Request Portal
2. First-time users must create an account
3. Follow the prompts to request your transcript

🔹 Need Help? Review our Frequently Asked Questions for details on processing times, priority levels, and troubleshooting Parchment holds.
📧 For additional assistance, email the Registrar's Office at: au.registrar.office@us.af.mil

Certificate Requests

The AU Registrar’s Office provides five certificates electronically via request through the AU Service Desk:

• Airman Leadership School (ALS DL)
• Noncommissioned Officer Academy (NCOA DL)
• Senior NCO Academy (SNCOA DL)
• Squadron Officer School (SOS DL)
• Air Command and Staff College (ACSC DL)

To request one of these certificates:

1. Go to the AU Service Desk
2. Submit a request to the AU Registrar under the "Certificate Request" option
3. For all other certificates or diplomas, please contact the school or college you attended directly.

The AU Registrar's Office does not manage or issue course completion certificates outside of the five listed above.

Still Have Questions?

• Our updated FAQ Page provides answers about:
• Transcript hold statuses
• Unofficial transcripts MILPDS updates
• What to do if you haven’t received a response
• Contact and escalation guidance

We appreciate your patience and your service. Our team is here to support you—thank you for allowing us the opportunity to serve your academic needs.

If you need to send a transcript or prior academic documentation to Air University, please contact the school or institution from which you attended directly. Specific instructions for sending transcripts to AU vary based on the program and school within the university. We also accept transcripts through Parchment.

National Student Clearing House, https://www.studentclearinghouse.org/

• Select Community College of The Air Force - Admissions/Registrar -
• Request electronic transcript be sent to registrar@au.af.edu 

Foreign Transcripts

The process for submitting foreign transcripts and a list of approved evaluation services.

• Students should visit their local Education Office prior to submitting a foreign evaluation. 
• Specific forms that must be completed and included with the transcript.
• Evaluations must contain a U.S. equivalency statement
• Course-by-Course analysis
• Official transcript in English

*** Electronic Evaluation should not contain pictures of the transcripts. It is highly encouraged that transcript documentation be handled by the NACES member (institution to NACES).   

NACES Approved Evaluation Services, https://naces.org/members/ 

Only electronic evaluations from the following NACES members are downloaded. All others must be received by Parchment, National Student Clearing House, or USPS.

• WES(World Education Services)-    https://www.wes.org/
• ECE (Educational Credential Evaluators)-  https://www.ece.org/
• IERF (International Education Research Foundation)-  https://ierf.org/
• IEE (International Education Evaluation)-  https://myiee.org/

For physical copies, use the following mailing address:

Air University Registrar
ATTN: Undergraduate Services
60 W. Schumacher Avenue
Maxwell AFB, AL 36112

METC/ Sister Service(Army, Navy, Marines) with missing military courses 

Submit your request for CCAF (Community College of the Air Force) assistance through the Air University Service Desk.

1. Go to the Service Desk Portal: https://auservicedesk.af.edu/education
2. Create an Account: First-time users will need to create an account.
3. Create the Request:
• Select "CCAF Request"
• Then, choose "Separated/Retired Students/Wounded Warrior"
• Finally, select "General Questions"

Once you create the ticket, you must provide the following information in the “Issue Details” to enable the search and update of your record:

 I attended a CCAF course and request it to be added to my record by the Registrar. I am providing the following information:

  __ Full name at time of course completion:

  __ Full SSN:

  __ Course Certificate(s) attached

You will be notified through the ticket once your record is updated, along with instructions for ordering a transcript.