HomeAFCLCAFCLC CoursesAFCLC Cross-Cultural Communication



An overall goal of this course is to help students better understand the process of communicating across cultural boundaries – which is one of the keys to developing cross-cultural competence. Why is it important to study culture from a communication perspective? First, because culture is both a product and producer of communication. Secondly, because communication everywhere contains traces of culture. Specific study devoted to cross-cultural communication can help us identify cultural difference and predict misunderstanding.

This course serves as an introduction to cross-cultural communication by identifying key challenges presented by cross-cultural interaction and examining how those challenges affect people, their jobs, and their relationships. This course will equip students with tools needed to manage these challenges so they may develop skills to call upon during interaction. As such, students are exposed to case studies, research applications and strategies in order to develop an appreciation of the communication processes necessary to avoid misunderstandings.

This course is offered by The Air University to enlisted members of the US Armed Forces (Active Duty, National Guard, and Reserve) participating in the Community College of the Air Force (CCAF) Program.

To enroll in the course, you must apply through the AU Portal, which can be found on the AF Portal. Applications can only be submitted during the "Enrollment Window" periods listed in the Course Dates section. Download Enrollment Directions


Program Transcripts
The Community College of the Air Force (CCAF) will transcript the earned academic credit from this course. To view/order transcripts visit the CCAF website.

This course an entirely on-line, self-paced 12 module course, which requires you to accomplish short readings, watch associated video clips/presentations, and complete knowledge checks/exercises within the Canvas Learning Management System. There will be formal lesson quizzes, a midterm and a final exam.

Types of Tests
Summative assignments will be used to measure understanding and determine the final grade.

Test Scoring and Feedback
Knowledge check/exercise and formative quiz results are instantaneous. Summative assignment results will typically be posted within 1 week of submission.

Course Materials
Course materials will be provided via the Canvas Learning Management System. Access to the internet for research assignments is required.

1. Cultural Competence

2. Manifestations of Culture

3. Narrative and Identity

4. The Culture-Communication Connection

5. Communication Competence Skills

6. Paralanguage

7. Nonverbal Communication

8. Active Listening

9. Communication Styles

10. Interaction Skills

11. Building Relationships and Managing Conflict

12. Capstone Exercise

Upcoming Course Dates

Winter 2020-2021 Session

Enrollment Window
20 – 26 October 2020

Class Dates

12 November 2020 –17 February 2021


Summer 2021 Session

Enrollment Window
6 – 12 April 2021

Class Dates
29 April – 4 Aug 2021

Course Information

CCC Flyer

(updated July 2020)


Academic Calendar

(updated July 2020)

Enrollment Directions

(updated July 2020)


(updated July 2020)

551 E. Maxwell Blvd, Bldg 500, Maxwell AFB, AL 36112




Support Hours:

Monday - Friday 0800 - 1600 CST

For Student Support:
Contact AFCLC Education Support

For Enrollment Support:
Contact AFCLC Enrollment Support

Air Force Culture and Language Center
551 East Maxwell Blvd, Bldg 500
Maxwell AFB, AL 36112

(334) 953-9292
Phone requests for service will require an e-mail confirmation for tracking and recording purposes.

(334) 953-1614
When faxing, please include a fax coversheet identifying the course, yourself, and your contact information.